Division
Objective
Updates
Connection
Retail Banking58%
Customer Experience Division
Digital Banking Growth64%
Mobile First
Customer Satisfaction72%
NPS Target
Branch Modernisation47%
Service Excellence
Financial Inclusion41%
Access for All
Commercial Banking66%
Business Solutions Division
SME Lending Growth75%
Portfolio Expansion
Trade Finance61%
International Growth
Risk Management86%
Credit Quality
Digital Solutions53%
Business Platform
42%
Updates: Digital
94%
App Downloads (k)
48%
Updates: NPS
89%
NPS Score
78%
CSAT %
32%
Updates: Branches
96%
Service Quality
35%
Updates: Inclusion
71%
Unbanked Reached %
86%
Access Score
56%
Updates: SME
91%
Loan Portfolio ($M)
47%
Updates: Trade
95%
Transaction Volume
81%
Cross-Border %
69%
Updates: Risk
99%
Credit Quality
44%
Updates: Digital
87%
Platform Adoption
74%
Automation %